Question 1

How do I book a flight on Desilance Voyager?

Accepted Answer

Enter your departure city, destination, travel dates, and number of passengers on our homepage. Click "Search Flights" to see available options. Select your preferred flight, enter passenger details, and complete payment to confirm your booking.

Question 2

Can I book flights for multiple passengers?

Accepted Answer

Yes. You can book for up to 9 passengers in a single booking. Simply select the number of adults, children, and infants when searching.

Question 3

How far in advance can I book a flight?

Accepted Answer

You can typically book flights up to 11 months in advance, depending on the airline. We recommend booking early for the best fares and availability.

Question 4

Can I book one-way flights?

Accepted Answer

Absolutely. We offer both one-way and round-trip options. Select "One Way" on the search form to find one-way flights.

Question 5

What payment methods do you accept?

Accepted Answer

We accept all major credit cards (Visa, Mastercard, American Express), debit cards, and select digital payment methods. All transactions are secured with bank-level encryption.

Question 6

Is my payment information secure?

Accepted Answer

Yes. We use 256-bit SSL encryption and are PCI DSS compliant. Your payment details are never stored on our servers. We are IATA accredited (UK IATA Number: 91205170).

Question 7

When will I be charged for my booking?

Accepted Answer

Your card will be charged immediately upon confirmation. The full amount is deducted at the time of booking.

Question 8

Can I change my flight after booking?

Accepted Answer

Flight changes depend on the airline's policy and ticket type. Some tickets allow free changes, while others may incur a fee. Contact our concierge team at +1 (855) 754-6610 for assistance.

Question 9

How do I cancel my booking?

Accepted Answer

You can request a cancellation through your "My Trips" section or by contacting our support at support@desilance.com. Refund eligibility depends on fare rules and airline policy.

Question 10

What is your refund policy?

Accepted Answer

Refund policies vary by airline and ticket type. Some tickets are fully refundable, while others may have cancellation fees. We recommend reviewing fare conditions before booking.

Question 11

What documents do I need to travel?

Accepted Answer

Requirements vary by destination. Generally, you'll need a valid passport for international travel and may need visas depending on your nationality. Always check entry requirements before travelling.

Question 12

How early should I arrive at the airport?

Accepted Answer

We recommend arriving at least 2 hours before domestic flights and 3 hours before international flights to allow time for check-in, security, and boarding.

Question 13

Can I select my seat in advance?

Accepted Answer

Seat selection availability depends on the airline and fare type. Many airlines offer advance seat selection for an additional fee or as part of premium fares.

Frequently Asked Questions

Booking

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Changes & Cancellations

Travel Information

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